Privacy Policy

1. Information We Collect

We collect information in three ways: information you give us directly, information generated by your use of the app, and information from third-party services.

Information You Provide Directly:

• Account information: Name, email address, date of birth, and password when you register.
• Profile information: Photos (up to 8 for premium users), voice intro recordings, height, occupation, education, ethnicity, religion, and any other details you choose to share on your profile.
• Onboarding questionnaire answers: Relationship goals, attachment style, love language, lifestyle habits (drinking, smoking, exercise, diet), whether you have children or want children, political views, and background information you provide during setup.
• Messages: Content of messages you send and receive through in-app messaging.
• Reports and communications: Information you provide when you contact us or report another user.

Information Generated Automatically:

• Location data: Your general location (city/region) used for matching and the Ready to Meet feature. We do not continuously track your precise GPS coordinates.
• Push notification token: A device token used to deliver match alerts, message notifications, and app updates to your device.
• Usage data: Log data including app interactions, features used, time spent, and crash reports used to improve the app.
• Device information: Device type, operating system version, and app version.

Information from Third Parties:

• RevenueCat: Subscription status (active, expired, cancelled) and the plan you are on. We do not receive or store your full payment card details — those are handled entirely by Apple or Google.
• Apple / Google: Confirmation of subscription purchases and renewal status.
• Google Places API: Used to fetch nearby venue suggestions for the Ready to Meet feature based on your location. We do not store Places API results.

Camera and Microphone: Premium subscribers can make video calls with mutual matches. Video calls are transmitted in real time through Daily.co, our video infrastructure provider — Nevo does not record, store, or access the audio/video content of your calls. Camera and microphone access is also used to record your optional video and voice intro clips, which are stored as part of your profile.

2. How We Use Your Information

3. We Will Never Sell Your Data

Nevo will never sell, rent, or trade your personal information to third parties for their marketing or advertising purposes. Your data exists solely to help us provide and improve the Nevo experience for you.

4. Who We Share Your Information With

We do not share your personal information with third parties except in the following limited circumstances:

• Other Nevo users: Your profile information, photos, and voice intro are visible to other users as part of the matching experience. Your precise location is never shared — only a general distance (e.g., “4 miles away”).
• Service providers: We use Supabase (database and authentication), RevenueCat (subscription management), Google (Places API), Daily.co (real-time video call infrastructure), and Resend (transactional email delivery, e.g. account confirmation and password reset emails). These providers access only the data necessary to perform their services and are contractually bound to protect it.
• Legal compliance: We may disclose information if required by law, subpoena, court order, or to protect the rights, property, or safety of Nevo, our users, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

5. Data Storage and Security

Your data is stored on secure servers provided by Supabase, which uses industry-standard encryption (AES-256 at rest, TLS in transit) and enterprise-grade infrastructure. We implement access controls, authentication safeguards, and monitoring to protect your information.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you as required by applicable law.

6. Location Data

We request access to your device’s location to show you matches near you and to power the Ready to Meet date spot suggestions. We display only a general distance to other users — your exact location coordinates are never shared with other users.

You can disable location access at any time in your device settings (iOS: Settings → Privacy → Location Services → Nevo; Android: Settings → Apps → Nevo → Permissions). Disabling location may limit match suggestions and the Ready to Meet feature.

7. Photos, Voice Recordings, and Profile Media

Photos and voice recordings you upload are stored securely and are only visible to other authenticated Nevo users within the app. We do not use your photos or voice recordings for facial recognition, advertising targeting, or any purpose other than displaying them on your profile.

If you delete a photo or voice recording from your profile, it is removed from public view immediately. It may be retained in our backup systems for up to 30 days before permanent deletion.

8. Push Notifications

We collect your device’s push notification token to send you alerts about new matches, messages, and app activity. You can opt out of push notifications at any time in your device settings (iOS: Settings → Notifications → Nevo; Android: Settings → Apps → Nevo → Notifications). Opting out of notifications does not affect your account or access to the app.

9. Sensitive Information

Nevo collects certain categories of sensitive personal information as part of the matching experience, including your relationship goals, attachment style, lifestyle habits, and optionally your religion, ethnicity, and political views. You choose what sensitive information to include in your profile. This information is used solely for matching purposes and is displayed to other users only as part of your profile.

We treat sensitive information with heightened care and do not use it for purposes beyond matching and profile display without your explicit consent.

10. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the service. When you delete your account:

• Your profile is immediately removed from public view and the matching pool;
• Your messages, matches, photos, and profile data are permanently deleted from our servers within 30 days;
• We may retain certain information longer if required by law or for legitimate business purposes such as fraud prevention (e.g., records of accounts banned for violations).

11. Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information (you can also do this directly by deleting your account in app settings).
• Portability: Request your data in a structured, machine-readable format.
• Restriction: Request that we restrict processing of your data in certain circumstances.
• Objection: Object to processing based on legitimate interests.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at support@nevoapp.io. We will respond within 30 days (or within the timeframe required by applicable law). We may need to verify your identity before fulfilling your request.

12. California Residents — CCPA / CPRA

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) grants you specific rights:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, our business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You may request deletion of your personal information, subject to certain legal exceptions.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing: Nevo does not sell your personal information and does not share it for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You may request that we limit our use of sensitive personal information to what is necessary to provide the service.
• Right to Non-Discrimination: We will not deny you service, charge you a different price, or provide a lower quality of service because you exercised your privacy rights.

To submit a request, email support@nevoapp.io with “California Privacy Request” in the subject line. We will respond within 45 days.

Categories of Personal Information Collected (past 12 months): Identifiers (name, email, device ID); personal records (date of birth, photos); protected classification characteristics (age, gender, religion, ethnicity — only as voluntarily provided); geolocation data; audio data (voice recordings); internet/electronic network activity (usage data); inferences drawn from the above (compatibility scores, match suggestions).

We do not sell or share personal information for advertising purposes.

13. Users in the EEA, UK, and Switzerland — GDPR

If you are located in the European Economic Area, United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) and applicable national law, including the rights listed in Section 11 above.

Our legal bases for processing your personal data are:

• Contract performance: Processing necessary to provide the Nevo service you signed up for.
• Legitimate interests: Improving the app, preventing fraud, and ensuring platform safety.
• Legal obligation: Complying with applicable laws.
• Consent: Where we rely on consent (e.g., push notifications, optional sensitive data), you may withdraw consent at any time.

You have the right to lodge a complaint with your local data protection supervisory authority if you believe we have processed your data unlawfully. To exercise your GDPR rights, contact support@nevoapp.io.

Data transfers outside the EEA: Where we transfer your data to countries that may not provide the same level of data protection as the EEA (e.g., the United States), we rely on appropriate safeguards such as Standard Contractual Clauses.

14. Children’s Privacy (COPPA)

Nevo is not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal information from a person under 18, we will delete that information and terminate the account immediately. If you believe a minor has created an account, please contact us at support@nevoapp.io.

15. Cookies and Tracking

The Nevo mobile app does not use browser cookies. We may use lightweight analytics tools within the app to understand usage patterns and improve the product. These tools collect anonymized or aggregated data and are not used to build advertising profiles. We do not use third-party advertising trackers or cross-app tracking.

16. Third-Party Links and Services

The Nevo app may contain links to third-party websites or services (for example, date spot information powered by Google). This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, our practices, or the features of the app. We will notify you of material changes through the app or via email at least 14 days before the changes take effect. The “Last Updated” date at the top of this page reflects the most recent revision. Your continued use of Nevo after any changes constitutes your acceptance of the updated policy.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: